Refund Policy

7-day money-back guarantee

If you subscribe to a paid plan (Portfolio, Broker Pro, or Agency) and find that Scoutlify isn't the right fit, you can request a full refund within 7 calendar days of your initial charge — no questions asked.

The 7-day window applies to your first paid invoice on a given plan only. Renewal charges (months 2, 3, 4, …) are covered by the policies below.

Eligible refund reasons

After the 7-day guarantee window has passed, we may issue a refund (full or pro-rated) for the following reasons:

• Duplicate charge — you were billed twice for the same period. We'll refund the duplicate in full.
• Accidental charge — you intended to cancel before renewal but the charge went through. We'll refund in full if you contact us within 14 days of the renewal.
• Service issue — a documented platform outage, billing error, or feature regression prevented you from using a paid feature. Refund amount depends on the extent and duration of the issue.
• Not as described — a paid feature was materially different from what is documented on the pricing page at the time of purchase. Eligible for a full refund on the current billing period.

Routine cancellations after the 7-day window are not eligible for a partial-period refund — your subscription stays active until the end of the current billing period, then cancels automatically.

Non-refundable charges

The following are not eligible for a refund:

• Listing promotions that have already been published. Once a promotion is live and accruing impressions it is considered delivered.
• Add-on credits consumed against features that have already been used (e.g., paid blog post boosts).
• Charges older than 60 days from the request date.
• Accounts that have been suspended for violating our terms of service.

How refunds are processed

All refunds are returned to the original payment method used at checkout — we cannot refund to a different card, bank account, or e-wallet.

Typical timeline:

1. You submit a request — via the in-app form or by email.
2. We review within 2 business days — we may ask follow-up questions if the reason requires verification (e.g., for service-issue claims).
3. We initiate the refund through PayMongo — our payments provider — within 1 business day of approval.
4. Funds return to your account in 5-10 business days for cards, or 1-3 business days for GCash / other e-wallets. The exact timing depends on your issuing bank or wallet provider.

If you don't see the refund after 10 business days, please email us — we'll send you the PayMongo reference id so you can escalate with your bank directly.

Chargebacks & disputes

If you believe a charge is fraudulent or unauthorized, please contact us first at support@scoutlify.com. We can usually resolve disputes faster than going through your bank's chargeback process.

Filing a chargeback with your bank without contacting us first may result in temporary suspension of your account while the dispute is reviewed. Once the issue is resolved we will fully restore access.

Policy changes

We may update this refund policy from time to time. When we do, we'll update the “Last revised” date at the top of the page. Material changes will also be communicated by email to active subscribers at least 14 days before they take effect.

Charges processed before a material policy change are governed by the policy in effect at the time of the charge.